Now you'll be able to set certain vendors as ineligible to receive new orders, and there are new tutorials available. Highlights for these and more new features are below, and you can read the release notes here.
Set ineligible vendors
Before today, you could make vendors on your fee panel ineligible for certain order groups, but there wasn't a fast way to make a vendor ineligible across the board. The new Ineligible Vendors feature lets you mark vendors who should never be considered for an order, whether or not they're already on your fee panel.
Easier doc management for your vendors
We know that many of you require your vendors to provide documentation with their license, insurance, etc. So, we've made it easier for vendors to link their credentials with any documents they've uploaded. This should help reduce situations where you can't assign the order to a vendor because their profile is incomplete.
New Chat & Tutorials button
If you have questions or a problem comes up, our Client Relations team is always happy to hear from you via chat or phone call. But now, for the DIY types we've added new tutorials for some of the questions we commonly hear. Just click Chat & Tutorials at the top-right to ask us a question or walk through a quick tutorial.
Other notable improvements
There are many other enhancements with this update including: Order Management no longer causes excessive delays when searching, you can see if a vendor uses Mercury Mobile, plus AQM now adds Manual Rules to existing AQIs and also rechecks rules and includes incurable comments when adding the QC module to an existing AQI.
If you like these improvements or have ideas that could make something in Mercury better, be sure to let us know. A lot of the tools and improvements we release are based on ideas we heard from you, so keep it coming!