If you've received a new order with a fee or turn time that doesn't work for you, Mercury gives you an easy way to negotiate with the client. We call it conditionally declining an order because you can propose a new fee amount or turn time, and if the client doesn't agree, you'll decline the order. Below are instructions for doing this whether you're using Mercury on your desktop or on-the-go with Mercury Mobile.
How to conditionally decline an order using Mercury on your desktop
1. Log into Mercury Network at Vendors.MercuryVMP.com.
2. Find the order that's awaiting acceptance and double-click it to open the Order Details.
3. On the toolbar, click Accept/Decline Assignment.
4. In the Order Acknowledgement dialog, use the drop-down to select Propose Conditions to Client.
5. In the Fee field, enter the new fee you'd like to propose for this order. You can propose a new due date here as well.
6. In the Notes field, type any comments your client should see.
7. Click OK.
If the client accepts your conditions, the order status will change to In Progress. Otherwise, they may decide to counter your proposed fee with a different fee which you'll then have the opportunity to accept, or negotiate further. If they do not accept the proposed fee and don't negotiate further, the order will be declined.
How to conditionally decline orders using Mercury Mobile
The Mercury Mobile app gives you an easy way to manage your orders using your Android or iOS device. It's totally free and works for any vendor using Mercury Network.
Download the app here.
1. Open Mercury Mobile and log in.
2. Find the new order and tap it to see the Order Details. The easiest way to find the new order is to tap the New Orders tracking folder in Mercury Mobile's Order Management view.
3. In the Order Details, tap Accept/Decline.
4. In the Set Status window, tap Negotiate.
5. Tap the Fee field to enter the new fee you'd like to propose. You can propose a new due date here as well.
6. In the Comments field, enter any additional info you'd like the client to see.
7. Tap Send. As soon as the status is sent, you'll see a confirmation message where you can tap OK.
At this point, everything else works just like it does on the desktop. If the client accepts your conditions, the order status will change to In Progress. Otherwise, they may decide to counter your proposed fee with a new fee which you'll then have the opportunity to accept, or negotiate further. If they do not accept the proposed fee and do not negotiate further, the order will be declined.